Generator Warranty Information

Standard manufacturer warranties are automatically registered at the time of purchase when installed by a Darkvolt Innovations authorized installer. For extended warranties, you'll need to complete the warranty registration form provided at installation or available online in your customer portal. Registration must be completed within 30 days of installation to ensure continuous coverage.

Yes, both standard and extended warranties can be transferred to new homeowners. You'll need to notify Darkvolt Innovations within 30 days of the property sale by submitting a warranty transfer form. Standard warranties can be transferred once at no cost, while extended warranty transfers may incur a small administrative fee of $50-$100 depending on the plan.

To maintain warranty validity, your generator requires regular maintenance as outlined in your owner's manual. This typically includes annual service (or every 200 hours of operation, whichever comes first) performed by a qualified technician. Maintenance should include oil and filter changes, battery testing, and a complete system inspection. All maintenance should be documented, and records should be kept in case of warranty claims.

Standard warranties typically do not cover damage caused by external factors such as storms, floods, or lightning strikes. These types of damages would generally be covered by your homeowner's insurance policy. However, some extended warranty plans offer limited coverage for certain types of weather-related incidents. We recommend reviewing your specific warranty terms or contacting our service department for clarification.

Our standard response time for warranty claims is 24-48 business hours for initial assessment, with repairs scheduled based on parts availability and service queue. Extended warranty customers receive priority scheduling, typically within 24 hours. Commercial warranty holders with critical power needs can benefit from our 4-hour emergency response program. During major power outages or natural disasters, response times may be longer due to high service demand.

After your warranty expires, Darkvolt Innovations continues to provide service and support for your generator on a fee-based model. We offer competitive rates for service calls, repairs, and parts. Many customers choose to purchase a service maintenance agreement after their warranty expires, which provides regular maintenance at preferred pricing. In some cases, we may be able to offer a limited extended warranty even after the original warranty has expired, depending on the age and condition of your generator.